Cancellation & Refund Policy
Thank you for shopping at ChordU website and ChordU app.
If for any reason, you are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns.
The following terms are applicable for the ChordU subscription purchased with Us.
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Cancellation and Refund Policy:
Application means the software program provided by the Company downloaded by You on any electronic device named ChordU
Company (referred to as either "the Company", "We", "Us," or "Our" in this Agreement) refers to ChordU.
Goods refer to the subscription offered for sale on the service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Application or the Website, or both.
Website refers to ChordU, accessible from chordu.com
❝ You ❞ means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order without giving any reason for doing so.
Customer service can assist you in canceling your order up until the cut-off time of the slot for which you have placed an order.
In such a case, we will refund any payments already made by you for the order.
- You can cancel at any moment, and you'll still be able to use all of the ChordU Premium features for the remaining duration of your subscription.
- You could go to the subscription setting directly from our website and cancel your subscription. If you are using it on android or Ios, go to the app store or play store and update the subscription settings easily.
In order to exercise Your right of cancellation, you must inform us of your decision by means of clear statement. You can also inform by:
-By email: connect@chordu.com
Conditions for Refund
For the service to be eligible for a refund, please make sure that:
- Within the last 14 days, the service was purchased.
- Please note that your request must fulfill our Term of Use criteria; else, your request will not be considered valid hence the refund request will be rejected.
For the following reasons, refund requests cannot be accepted:
- Refunds can't be considered if you change the original requirements mentioned at the purchase time.
- An email formally asking for a refund won't be considered. You should have proper proof that the purchase does not meet your requirements. You will be asked for documents of proof.
- No refunds are possible for the services offered with promotional discounts on special occasions viz. Independence Day, Christmas, and New Year. These are limited edition offers, so any range of refunds would not be possible.
Once you are eligible for the refund policy, the refund will be processed in the original mode of payment, which will be credited within 5 to 7 working days.
Please read and make sure you fully understand our refund and cancellation policy prior to making a payment. Should you have other questions about our policies, feel free to contact us.
Contact Us
If you have any questions about our Cancellation and Refunds policy, please get in touch with us:
-By email: connect@chordu.com
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